In addition to extensive experience in event management, I am also a proven administrator, having worked in office management for the UN and other international postings. In these roles, and in others, I gained experience and became adept at online social interaction, e-group moderation, website content management, newsletter development, outreach, etc. I continue to build on this experience to this day in roles I have had with NGOs, as an e-group moderator for several groups, and as a private administration manager.
Skills I have developed in the last 5 years include:
- Customer Service
Every professional phone call and email I receive is met with a friendly welcome, when action is necessary they receive a friendly and timely reply, tasks are followed-up on and completed; service providers are thanked and networks are built, etc.
- Personal & Executive Assistance
No question is too big, no task insurmountable. Get your office up and running again with me as a member of your team.
- Social Media Management
All messages to e-groups are read and evidence-based information is provided when necessary, messages are moderated if discussions get heated, spam & viral messages are deleted, account permissions are controlled, social media trends & technology are followed in order to establish and update group policies as well as terms & conditions of use, etc.
- Website & Database Management
Web platforms are chosen, content management systems are updated and improved, documents are created and uploaded, user data is entered and updated, pages are maintained, etc.
- Drafting and Copy-Editing Documentation
Marketing and information materials are created and updated, including welcome emails and letters, newsletters, help sheets, terms & conditions, blogs, etc.